FAQs
Frequently Asked Questions
Detailed answers to the most common questions about orders, shipping, installation, warranty, financing, and Firefly Home services.
What makes Firefly Home different?
Firefly Home is one of Kuwait’s leading furniture, lighting, and home décor destinations, offering carefully curated collections of modern furniture and luxury home accessories. We focus on premium quality, elegant design, and a complete shopping experience from product selection to delivery and installation.
Are the product images accurate?
Yes, we strive to display our products as accurately as possible. However, slight variations in color or appearance may occur due to screen settings, lighting conditions, or photography.
Do you offer delivery within Kuwait?
Yes, we provide delivery across all areas of Kuwait through our delivery team and approved logistics partners, ensuring safe and careful handling of all furniture and home items.
Do you offer international shipping?
Yes, we offer international shipping to supported countries via trusted global shipping carriers. Shipping fees and delivery times vary depending on destination.
Do you provide installation services?
Yes, we offer professional installation for products that require assembly or setup, including selected furniture pieces, lighting fixtures, and large home items.
Is installation included in the price?
Some products include installation in the listed price, while others may require separate installation fees depending on the item type, size, and installation complexity.
What payment methods do you accept?
We accept multiple payment methods including KNET, credit/debit cards, cash on delivery where available, and financing/installment options through approved partners.
Can I pay in installments?
Yes, we offer installment payment options through Tabby and other approved financing providers, allowing you to split your purchase into convenient monthly payments subject to eligibility.
Do your products come with warranty?
Many Firefly Home products include warranty coverage against manufacturing defects. Warranty terms and duration vary by product and will be specified at the time of purchase.
What should I do if my item arrives damaged?
If your order arrives damaged or with a manufacturing defect, please contact us within 24 hours of delivery and provide clear photos. Our team will review the case and proceed according to our warranty policy.
Can I return or exchange my order?
Yes, eligible products may be returned or exchanged within 14 days of delivery in accordance with our Return & Exchange Policy, provided the item remains unused and in original condition.
Can I track my order?
Yes, tracking details or shipment updates will be provided when available so you can monitor your order status until delivery.
