Delete your account

Firefly Home — the Firefly Home app and online store, Kuwait.
This page explains how to request deletion of your account and its associated data.

How to request account deletion

1. Email info@firefly.com.kw with the subject “Account deletion request”.
2. Send it from the email address registered on the account — that is how we verify your identity.
3. Include your full name and the registered email address or phone number.
4. We acknowledge the request within 3 business days, and deletion is completed within 30 days at the latest.
5. You receive a confirmation email at the same address once deletion is complete.

You may instead reach us through our Contact page, provided the request comes from the account holder.

What is deleted

• The account itself: name, email address, phone number, date of birth.
• Saved addresses.
• Wishlist and saved cart.
• Wallet balance, rewards ledger and your coupons.
• Your product reviews.
• Push notification tokens, app preferences and language.
• Marketing communication preferences.

Please note: any remaining wallet balance is forfeited permanently when the account is deleted and cannot be restored — use it before submitting your request.

What is kept, and for how long

• Order and invoice records are retained because Kuwaiti commercial and tax law requires it — for 5 years from the order date, for accounting, warranty and returns purposes only.
• After that period these records are deleted or permanently stripped of your personal data.
• No other data is retained once deletion is complete.

For full details of how we handle data, see our Privacy Policy.